Data processing — Our instructions

We process Customer Personal Data only on your documented instructions, including as to international transfers, unless required otherwise by law — in which case we will tell you before processing, unless that law forbids us from telling you. Your instructions are: the Terms, this DPA, and the operations you carry out through the Service itself. Configuring an automation, running an import, sending a form, granting a permission or asking an AI feature a question are all instructions; you do not need to send us anything separately for them to count as one. We will tell you if we think an instruction breaks Data Protection Law, and may suspend the processing concerned until it is resolved. We do not sell personal data, we do not use it for advertising, and we do not use Customer Personal Data to train, fine-tune or improve any general-purpose artificial-intelligence model — our own or anyone else's.