Email wording & the email log

Write the emails your workspace sends, see them rendered before they go, and check afterwards whether they arrived. Word the emails your workspace sends Settings → Email wording lists every email RowFold sends on your behalf — form acknowledgements and replies to customers, and submission alerts, watched-record changes, mentions and approvals to your own team. Open one and write it in the editor: bold, italic, links, bullets, numbered lists, headings, quotes, a button and a divider. Leave one alone and RowFold's own wording is what goes out, so you only write the ones you care about. Drag a field from the palette to drop a merge field into the text — it shows as a chip reading the field's name, and fills in with that record's value when the email actually sends. Merge fields work in the subject line too. See it before it sends Beside the editor, the same email renders twice from the same real record in your workspace: Yours and RowFold's default. Flip between them and the only thing that changes is your wording. The preview says which record it drew from, so you can tell whether a merge field is actually resolving rather than guessing. It renders the whole email, including the parts you can't edit — the table of answers on an acknowledgement, the approve and decline buttons on an approval. That's deliberate: your wording is the opening of the message, and the parts that let somebody act on it always survive. Every email, in and out Settings → Email log is the record of what actually happened: everything your workspace sent, and everything that arrived at your Email In addresses. Search by subject or address, filter to sent or received, or switch to Problems only — which is the view worth opening when somebody says they never got something. Click any row to see the message exactly as it was sent. Received mail that was dropped is logged too, with the reason. An out-of-office reply that never became a record is otherwise indistinguishable from an email that never arrived at all. What “delivered” and “opened” really mean Delivered means the receiving mail server accepted the message. It does not tell you whether it landed in an inbox or a spam folder, and it does not mean anybody read it. Opened is counted by a tracking pixel, so treat it as evidence rather than proof: a mail client that blocks images never reports one, and Apple's Mail Privacy Protection loads it whether or not a human looked. Replies you send a customer from the inbox carry no pixel at all — a tracked support email is a bad look — so those rows never show an open, and that is not a fault. Tips • Emptying both the subject and the message puts that email back to RowFold's built-in wording — nothing is lost, and you can write it again. • Turn “Send my version” off to keep what you've written while sending the built-in wording, which is easier to undo than deleting it. • A merge field naming a column somebody can't see simply renders as nothing for that person and fills in for everyone else. Good to know • Emails that carry a working link — a sign-in link, a password reset, an approve or decline button — never have their body stored in the log. Anyone who could read it could use it. Who it went to, when, and whether it arrived are all still there. • Message bodies are kept for a limited window and then cleared; the rest of each row is kept for a year. • RowFold's own emails — invitations, sign-in links, security alerts, welcome and verification — aren't editable by anyone. They carry RowFold's name and sending domain, which is what makes them trustworthy when one tells somebody their password just changed. Who can do what • Both pages are admin-only, and each is scoped to one workspace. • Mail RowFold sends about your ACCOUNT rather than your workspace — sign-in links, security alerts — isn't in your workspace's log at all.