Helpdesk — Every way in, one table

Sign in and choose Run a help desk, from the + New menu. You pick the table, and it sets up the address, the chat bubble and any column a desk needs and the table has not got — then everything below is already true. Four kinds of front door, all writing to the same place: • An email address of its own. Point your support address at a RowFold mailbox and each email opens a ticket. Replies go out from inside the record and come back onto the same thread, matched on the reply address first and mail headers second. Quoted chains and signatures are stripped before anything is stored. Replies can leave from your own address — support@yourcompany.com — once your domain passes three checks in Settings; until then they come from RowFold’s, with your organisation’s name on them.