Helpdesk — The help centre

Your articles, published as a browsable site in your own colours, at a public address. The chat widget reads them first: somebody asking a question your articles already answer gets the answer, and no ticket is created at all. The best question is the one you never see, and the ones that do arrive are then the ones actually worth a person’s morning. The public help centre, in your branding, at your own address. The categories are a column on the articles table.