How did we do — Where the answers go

Scores are 1 to 5, with an optional comment. They gather on the queue's How did we do page, kept on their own ledger rather than as columns on the ticket: a rating is the customer's word, and a cell a person can type into is a cell a person can type into. The page keeps the running score, so the ratings live beside the setting that produced them rather than as a column somebody could type into.