Privacy & support access — How RowFold support signs in

Sometimes the quickest way to help is to see what you see. RowFold support can sign in to your workspace as one of its members, and it then sees exactly what that member sees, never more. Every visit needs three things: • Your permission. Your workspace's owner or an admin allows one visit when support asks, or allows support access for 7 days. • A reason. Support writes down what it's checking and why, and you see that reason word for word. • A fresh sign-in check by the person at RowFold, every time. A visit lasts at most 60 minutes and can't be extended. It's view only unless you allowed changes, and a visit as a Viewer is always view only. Whatever you allow, support can never open billing, security settings, API and connection keys, data exports or account deletion.