Privacy — When RowFold support signs in

Sometimes the quickest way to help you is to see what you see. RowFold support can sign in to your workspace as one of its members, and only on these terms: • You say yes first. Your workspace's owner or an admin either allows one visit when support asks, or allows support access for 7 days, in Settings → Privacy. An open support ticket is not permission on its own. • Every visit has a reason, and a limit. Support writes down why it needs to look, and you see that reason word for word. A visit lasts at most 60 minutes. A second visit needs a new reason and a new sign-in check.