← All articles

Privacy — When RowFold support signs in (2)

• Support sees what that member sees, and never more. A visit is view only unless you allowed changes. Some areas are always closed to support, whatever you allow: billing, security settings, API and app connection keys, data exports and account deletion. • You can see every visit and stop one at any time. Every visit appears in Settings → Privacy and in your workspace's audit log, with anything support changed. You can end a visit in progress from Settings → Privacy. When a visit ends, the account's owner gets an email saying what changed. • Without your permission, only for an emergency. Support can sign in without asking only to deal with a security problem, a report of abuse, or a legal demand. That visit is view only, the reason is recorded, and the account's owner is emailed as it starts.
Nothing here answered it? Ask us directly — we usually reply within one working day.

Made with RowFold