Record lifecycle: the states a record moves through — What a state MEANS

Every state is mapped to one of four categories: Initial (not yet committed), Active (committed and running), Terminal · success (ended, having achieved its purpose) and Terminal · failure (ended without it). That mapping is what lets reporting — and anything built later — reason about a state set it has never seen. A workshop's Issued, a sales team's Qualified and a claims desk's Under review are all Active, so "show me what's still running" is answerable without teaching each feature your vocabulary.