Run a help desk — Good to know

• A status field already governed by a lifecycle or an approval rule cannot also be the desk's status. Setup says so and offers to add one instead. • Forwarding alone is not enough if your provider rewrites the sender — check the first ticket shows the customer's address rather than your own. • Turning the bubble on is not the same as publishing it. It does nothing until the snippet is on your site. • A forwarded call usually shows the caller's own number, but some phone systems put yours there instead. Check the first voicemail ticket. • Transcripts are English only, for messages between 2 seconds and 2 minutes. Anything else still arrives as a recording.