Running support: tickets, threading & replies — Tips

• Give the queue's table an Auto number field and every ticket gains a reference a customer can quote back at you. • Forward your real support@ address at the table's RowFold address and the whole queue lands in a table — numbered, filterable, automated, with AI triage one question away. • Use a note to hand a ticket over: it sits on the record, in order, exactly where the next person will read it. • The To box is editable — reply to a colleague on the thread and the exchange still lives on the ticket.