Running support: tickets, threading & replies — Where the conversation lives

Open a record and the Conversation panel sits below its fields. It appears only on tables that can actually receive one — an email-in address, an open chat, or a record that already has messages — so an ordinary table of products never grows a support interface it has no use for. That last clause earns its keep: a mailbox can be deleted or a widget switched off, and the record of what was said to a customer must not vanish from the page along with it. The header shows the ticket's reference when the table has an Auto number field — Ticket 1042, built from the field's own name and the record's number — and a count of messages, with internal notes counted separately. Notes sit in the same thread as replies, badged so nobody skim-reading mistakes an internal remark for something the customer was told.