Terms — Service availability & support

We strive for high availability of the Service and target minimal downtime. We do not currently offer contractual uptime commitments or service credits. Where an Enterprise agreement provides for them, they will be described in a separate SLA addendum. Scheduled maintenance is announced in advance via the in-app status banner. Support is provided via email. Enterprise agreements may provide for other support arrangements; those are set out in the agreement itself rather than promised here.