The chat widget — Answers from your own knowledge base

While someone types, the widget can offer answers drawn from a table of yours — so the commonest questions never become a ticket at all. The answer opens inside the chat; nothing links away from your site. The widget shows the opening of an answer, about 1,200 characters, so put the answer itself first. The same article is shown whole on your help centre if you publish one. In the Widget view, open Answers. If you have no knowledge base yet, Create a knowledge base for me builds one — a table with an Answer, a Published tickbox, a Category and Keywords — and points the widget at it in one step. You can also nominate any table you already have, then choose which field holds the question, which holds the answer, and which field marks a row as published. Because it is an ordinary table, everything else in RowFold applies: edit answers in the grid, import them from a spreadsheet, filter and sort them, and let automations keep them fresh.