The chat widget — Good to know (2)

• A status option with no label is never shown - that is the safety property, not a bug. If a customer seems stuck on an old status, check whether the option the ticket is now on was left blank. • Progress needs a Select field on the table. If the Widget view offers nothing to pick, add one (New, Reviewing, In progress, Escalated, Resolved) and it will appear. • Nothing is suggested until a table, an answer field, a published field AND the value that means published are all set. A half-configured knowledge base stays silent rather than guessing. • If you delete or retype a mapped field, or make the table private, suggestions stop rather than erroring — check the Answers card if they go quiet.