The chat widget — Try it before your customers do

The Widget view carries a live example beside the settings: the real chat window, rendered from the same markup and stylesheet your visitors get, with your branding already applied. Type into it and it plays the whole round trip — the message sent, the reply promise, the ticket moving through your published statuses, and the reply arriving after a visible gap. It is driven by a scripted conversation, not the live endpoint, so designing a widget never files a real ticket into your table. Edits to the title, opening message, reply time and status labels appear in it as you type, before you save.