The chat widget — Where the chat came from

How do I cancel this? is unanswerable without knowing what this is. Every conversation carries the page the visitor was standing on and its title, shown at the top of the thread — and if they move around mid-chat, a moved to marker appears between the messages, so a wandering conversation reads as a trail rather than a mystery. Point Put the page in at a field and it becomes a column too, so you can filter and group the queue by where chats are coming from. You can attach your own details as well. Call RowFoldChat.setContext({ plan: 'pro', orderId: 'A-1183' }) anywhere on your site and those values ride along with the conversation. Send what identifies the customer to you — not passwords, card details, or anything you would not put in an email about them, because everyone who can open the ticket can read them.