The help centre

Publish a table of articles as a public, brandable, searchable site at /kb/your-name. It reads the same knowledge the chat widget answers from (one body column, one published gate), so an article is published to both or to neither, and your help site can never disagree with your help bot. From table to site Point the help centre at the columns that matter: which field is the article body, which column says an article is published, and — optionally — which groups articles into categories. The record's name is the article's title. Pick a slug and the site answers at /kb/that-slug, wearing the logo and colours from Settings → Branding. Readers get a search box above the index, running the same matcher the chat widget answers with — same stemming, same scoring — so the two doors rank the same article the same way. It needs at least six characters: type fewer and the page says so and shows you everything, rather than handing back a result set that quietly matched almost every article. Setup is honest about the difference between "published" and "publishes something": a centre that is switched on but cannot read a body column says so on its own settings page, rather than serving an empty site. One knowledge base, two doors The chat widget already answers visitors from a table of articles behind a published gate. The help centre is a second door onto the same rows — browsable and searchable instead of conversational. Publish an article by setting its gate column; unpublish it the same way, and it leaves both doors at once. What public means The site needs no login and the slug is guessable on purpose — it is an address, not a secret. The gate column is the whole control over what appears, so treat it the way you treat a share link's column list. Search engines are allowed in only if you say so. Tips • The help centre can carry the chat widget on its own pages, so a reader who does not find an answer can ask for one without leaving. Good to know • Publishing is per-article, but the gate is a column — a bulk edit that sets it publishes in bulk, which is either exactly what you wanted or very much not. Who can do what • Admins publish and configure; the site itself is anonymous and read-only.