The Inbox — Reading the queue (2)

Where the queue promises a response time, each conversation also carries the clock: a countdown chip while there is time, Held while the clock waits on the customer, Late once a promise is missed. A Late tab appears beside All on exactly those queues. Response times explains how the promises work. Every tab searches the whole queue, not only what is on screen, so a late ticket nobody has touched in weeks is still under Late. The list shows sixty conversations at a time. Show more at the bottom reaches older ones, up to six hundred; past that the list says so, and a tab or a table chip narrows it. One queue for every way a customer can reach you, with the conversation and the record's fields beside it.