Who picks it up — When a team is late

A team can name where a ticket goes when it misses a response time: another team, or one named person. It is the one place RowFold reassigns a ticket that already has an owner — because somebody wrote that path down in advance, for exactly this case, and a ticket that is already late is not helped by staying with whoever did not get to it. It happens once per missed target, never hourly and never walking a chain: if the receiving team then misses its own target, that is its own escalation. It is written on the ticket, and whoever now has it is told. This needs a response-time policy — the breach is what triggers it. Without one, teams still work; nothing escalates.