Service businesses taking bookings through FlexBooker — one chair or forty, appointments or classes — whose questions have outgrown a calendar: no-shows by staff member, revenue by service, who hasn't been back since spring.
Pull FlexBooker into RowFold tables you own — filter them, report on them, link them to everything else in the workspace.
And it stays current: importing again updates the same tables, adding new records and updating changed ones, so links from your other tables hold. Keep in sync does that for you hourly or daily.
What it doesn't do: There are no automation steps that write back to FlexBooker. It has no say in what a booking page offers. An import only reads: nothing is written back to FlexBooker, a record deleted there stays here, and a sync runs hourly at most rather than the moment something changes. Anything else you have read about FlexBooker and RowFold, this page is the authority: it is generated from the connector's own code.
FlexBooker records a no-show on the booking, which makes it a fact about one appointment and not about the person it was with. Once the appointments are rows and each one links to a staff member, that becomes an ordinary count.
You'll know it worked: Add up the group counts and compare them to the header's filtered count. They should match exactly — and clearing the filter should return you to every appointment in the window.
The price sits on each appointment, which is the right place for it and the wrong shape for the question. What you want is one number per service, and that is a rollup along the link the import already made.
You'll know it worked: Filter the appointments table to one service and read the Price column's own total at the foot of the grid. It should equal that service's rollup.
FlexBooker counts every booking a customer has ever made and remembers the last one, which is more history than any import window holds. Both come across on the customer, so a win-back list is a sort and a filter.
You'll know it worked: Open one of those customers and check the appointments linked to them. The newest should be on or before the date you filtered by.
A booking calendar is built to answer "who is next", and every question worth asking is a different shape: how many people didn't turn up last month, which service actually pays, whether Tuesdays are worth opening.
Each appointment becomes a row with its time, length, price, status, no-show flag and who it was with. Filter it, group it, total it — the grid does the counting, and the answer moves as the bookings do.
Appointments and class bookings are two different things inside FlexBooker, so counting a week means adding two lists up by hand and hoping nobody double-counted.
The import brings both into one table and marks each row Appointment or Class, so a week is one filter and one count. Each is keyed by its own confirmation reference, so the two can never collide.
The customer list lives where the bookings are. Anything you know that FlexBooker doesn't — a membership, a deposit, notes from the practice management system — sits in another tool, so nobody can ask a question that spans the two.
Customers arrive as their own table, linked to their appointments, with the columns you add left alone on every later sync. Your own fields sit beside FlexBooker's, on one record.
Exports go stale the moment they land. A spreadsheet pulled on Monday is a museum piece by Friday, and re-exporting means redoing every formula, filter and chart built on it.
Turn on Keep in sync and the same tables update hourly or daily: new bookings appear, changed ones change, and everything built on top of them keeps working.
No. This integration reads: it brings appointments, customers, staff, services and locations into RowFold, and sends nothing back. Cancelling, rescheduling and booking all stay in FlexBooker, where the availability rules and the customer emails live. If you want RowFold to act on a booking — a follow-up email, a task, a message to a colleague — it can do that from its own automations, without touching the calendar.
Turn on Keep in sync and it re-imports hourly or daily, your choice. A scheduled run reads the last sixty days and the next twelve months, which is where bookings actually change: new ones appear, times move, statuses and no-shows get set. A booking older than sixty days is left as it was until somebody presses Import again, which reads the full twelve months back.
Yes, both, and that is deliberate. A cancellation is a change to a booking your table already holds, so leaving it out would leave the row looking busy for ever. Cancelled bookings arrive with their reason where FlexBooker recorded one, and a no-show is a column you can filter and count. What no import does is delete: a booking removed at FlexBooker stays in RowFold, where you can see it.
FlexBooker support issues them — a client ID and a secret — and there is no button for them in the merchant dashboard, so email support@flexbooker.com to ask. RowFold exchanges the pair for a short-lived token on every call rather than storing one, and the secret is encrypted at rest like every other connection credential. Disconnecting the integration in RowFold stops all of it at once.
The one FlexBooker shows you: your account's time zone, the same one its own booking export uses. If a location sits in a different zone, each appointment there also carries the local time at that location, exactly as that export adds a column for it. If your RowFold workspace is set to another zone, the import says so and tells you which one to set, because filters like "in the next 7 days" and automation timings read the workspace's clock.
Yes. FlexBooker keeps classes and one-to-one appointments separately, and the import brings both into one table, marking each row Appointment or Class. A class booking carries its class as its service and its instructor as staff where one is assigned. The two can share a numeric id inside FlexBooker, so each row is matched on its confirmation reference instead — which is what stops one overwriting the other on a later sync.
They are left alone. The import owns the columns it made and writes only those; anything you add — a status of your own, a note, a link to another table — is never touched, on the first run or the hundredth. Records are updated in place rather than replaced, so comments, history and links from other tables survive. The one thing to know is that the source wins on its own columns: edit an imported cell and the next sync puts FlexBooker's value back.
All of it when you press Import, up to ten thousand customers, with each one's total bookings, last booking date, notes and custom field answers. A scheduled sync deliberately skips the list and only adds customers it meets on new bookings, because FlexBooker serves that list ten at a time and reading it hourly would be a heavy, pointless load on your account. Press Import when you want everyone's totals refreshed.
There is no template to wait for. Type a sentence about what you run and RowFold assembles the tables, links, views and dashboard around it — then you change whatever does not fit.