01Acceptance & scope
These Terms of Service ("Terms") govern your access to and use of the RowFold platform, websites, mobile applications, APIs, and related services (collectively, the "Service") operated by RowFold LLC ("RowFold," "we," "us"). By creating an account or using the Service you agree to these Terms. If you're entering this agreement on behalf of an organization, you represent that you have the authority to bind that organization.
If you're on an Enterprise plan, a separate Master Services Agreement controls and these Terms apply only where the MSA does not address a topic.
02Account, security & access
You must provide accurate information when creating an account and keep your credentials confidential. You are responsible for all activity that occurs under your account. Notify us promptly at security@rowfold.com if you suspect unauthorized access.
Each user requires their own login. You may not share a single seat across multiple individuals. Workspace admins are responsible for the membership and permission decisions made within their workspaces.
03Subscription & billing
The Service is offered as a free 30-day trial of the complete product; one paid standard plan, charged monthly per editor with no minimum (read-only viewers are free and unlimited), plus metered charges for any AI usage beyond the allowance included with each editor, where the account has enabled it; and custom Enterprise agreements. There is no free tier beyond the trial: where an account's trial has ended without a subscription, continued access requires a subscription. Current fees are described on our pricing page and are incorporated into these Terms by reference. Payments are processed by Stripe; RowFold never stores your card details.
- Billing cycle: The standard plan bills monthly or annually based on your selection.
- Editors: An editor is a user who can create or modify information in the Service — records, tables, views, reports, dashboards, automations, or workspace settings. Your editor count is the number of distinct such people across the workspaces you own, and adjusts automatically as your team changes — additions are prorated onto your next invoice, removals become prorated credit. Read-only viewers are not counted, and people who interact only through a public form or a shared inbox never become users of your account at all.
- Renewal: Subscriptions renew automatically. You may cancel at any time; cancellation stops the next renewal but does not refund the current period.
- Refunds: Fees are non-refundable except as required by law or as explicitly stated in writing.
- Taxes: Prices exclude taxes. You are responsible for sales, VAT, or similar taxes applicable to your purchase.
- Plan changes: Monthly ↔ yearly switches and cancellation are self-serve from Settings → Plan & billing.
- AI fair use: All AI features are available on every plan and during the trial. Usage is subject to a monthly fair-use allowance of AI actions, described on our pricing and help pages and shown in Settings → Plan & billing; when it is reached, AI features pause until the allowance resets while the rest of the Service continues to function. We may adjust the allowance on reasonable notice, and may apply additional limits to prevent automated abuse or unreasonable load.
04Your content & ownership
You retain all rights, title, and interest in the data, records, files, and other materials you upload, create, or import into the Service ("Your Content"). You grant RowFold a limited, non-exclusive, worldwide license to host, store, process, and display Your Content solely to provide the Service.
You can export Your Content at any time. Upon termination, we retain your data for 30 days before permanent deletion unless legal obligations require otherwise.
Where Your Content includes personal data and we process it on your behalf, our Data Processing Agreement forms part of these Terms and governs that processing. You do not need to sign it separately.
05Acceptable use
You agree not to use the Service to:
- Violate any law or third-party right.
- Distribute malware, conduct phishing, or otherwise compromise the Service or its users.
- Reverse-engineer, decompile, or attempt to extract source code, except where applicable law expressly allows.
- Resell, sublicense, or operate a competing service using our infrastructure.
- Send unsolicited communications using the Service's automation features.
- Upload content you do not have the right to share.
We may suspend or terminate accounts that violate this section, with notice except in cases of active harm.
06AI features
The Service includes AI-powered features ("AI Features") that process Your Content to provide functionality such as workspace generation from a description, plain-English answers about your data, field suggestions, and import analysis. Search is not an AI Feature: it is keyword matching performed entirely within the Service.
- Inputs: When you use an AI Feature, the relevant portion of Your Content is processed by our AI provider (Anthropic, via the Claude API) on a per-request basis.
- Outputs: AI outputs are statistical and may be inaccurate. You should review AI-generated content before relying on it for decisions.
- Training: We do not train general-purpose AI models on Your Content. We may use anonymized, aggregated metrics to improve AI Feature quality.
- Reasonable use: AI Features may be rate-limited to protect the Service; abusive automated use may be restricted.
07Confidentiality
Each party will protect the other's confidential information using reasonable care and will not disclose it except to those who need to know and are bound by similar obligations.
08Service availability & support
We strive for high availability of the Service and target minimal downtime. We do not currently offer contractual uptime commitments or service credits. Where an Enterprise agreement provides for them, they will be described in a separate SLA addendum. Scheduled maintenance is announced in advance via the in-app status banner.
Support is provided via email. Enterprise agreements may provide for other support arrangements; those are set out in the agreement itself rather than promised here.
09Termination
You may cancel your subscription at any time from account settings. We may terminate or suspend your access if you materially breach these Terms, with notice and a 14-day cure period for non-material breaches.
Upon termination, your access ends and we retain Your Content for 30 days for export, after which we permanently delete it. Provisions that by their nature survive termination (ownership, payment obligations, indemnity, limitation of liability) continue to apply.
10Warranties & disclaimers
The Service is provided "as is" and "as available." Except as expressly stated in writing, we disclaim all warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
RowFold does not warrant that the Service will be uninterrupted, error-free, or fully secure, although we work hard at all three. You assume responsibility for verifying outputs of AI Features before acting on them.
11Limitation of liability
To the maximum extent permitted by law, neither party's aggregate liability arising out of or related to these Terms will exceed the greater of (a) the amounts paid by you to RowFold in the 12 months preceding the claim, or (b) one hundred US dollars (USD $100). Neither party will be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or business interruption, even if advised of the possibility.
12Indemnification
You agree to indemnify and hold harmless RowFold and its officers, directors, and employees from claims arising from your breach of these Terms, your use of the Service in violation of law, or content you upload that infringes third-party rights.
RowFold will defend you against claims that the Service, as provided by us, infringes a third party's intellectual property, subject to standard exclusions.
13Governing law & disputes
These Terms are governed by the laws of the State of Ohio, USA, without regard to conflict-of-law principles. Any dispute will be resolved exclusively in the state or federal courts located in Franklin County, Ohio, except either party may seek injunctive relief in any court with jurisdiction.
14Changes to these terms
We may update these Terms from time to time. Material changes will be communicated by email and via in-app notice at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.
15Contact
Questions about these Terms? Email legal@rowfold.com or write to RowFold LLC, c/o Kegler Brown Hill + Ritter, 65 E State St, Columbus, OH 43215.